Each Soul Beach Cruiser carries a simple promise: We will take care of you and do what’s right. We take pride in building the best cruisers on the market.
Our premium beach cruisers are built to last a lifetime. We build them better because not having an issue is the best customer service we could ever offer.
Soul recommends before each ride to check over your bike and ensure it is in appropriate and safe working order.
All of our frames carry a lifetime warranty for defects and craftsmanship.
Our forks, drivetrains, brakes and other assorted main parts of the base bicycle carry a 1 year warranty for defects and craftsmanship.
Any wear parts such as tires, brake pads, grips and seats have a 90 day warranty for defects and craftsmanship.
THIS WARRANTY DOES NOT COVER:
Labor charges for part replacement or changeover
Normal wear and tear
Rubber/foam products beyond defects and craftsmanship
Shipping and handling charges
Improper follow-up maintenance
Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
Damage or failure due to accident, misuse, abuse, or neglect
Bikes used for commercial activities, including those in rental, demo, or security fleets
Electric Bike Components
Our Bafang based electric systems retain a 18 months warranty from Bafang.
Our batteries for our ebikes carry a 18 months warranty.
To take advantage of this warranty, proof of purchase is required. During the duration of this warranty, Soul will either repair the product, or at Soul’s option, replace it with same or most similar as currently available. We do not keep all products in inventory forever, so exact replacement can become difficult. If a product is to be replaced, Soul may request return of the product to our Arizona location for inspection purposes. We may agree to ship a replacement prior to the return of the defective product.
You will not be charged for standard shipping costs for product replacement.
How do I start the process?
Please call 833-324-5344 or email us
THIS IS A FULL AND COMPLETE STATEMENT OF SOUL’S WARRANTY FOR THE PRODUCT. NO OTHER REPRESENTATION OF ANY KIND BY ANYONE SHALL CREATE ANY WARRANTY REGARDING THE PRODUCT. SOUL’S LIABILITY UNDER THIS WARRANTY SHALL TO THE FULLEST EXTENT OF THE LAW BE NO GREATER THAN THE ORIGINAL PURCHASE PRICE AND IN NO EVENT SHALL SOUL BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGE OR LOSSES. THIS LIMITATION DOES NOT EXCLUDE LIABILITY FOR DEATH OR PERSONAL INJURY CAUSE BY SOUL’S NEGLIGENCE.